WHAT IS YOUR SHIPPING POLICY?
FOR PRINTS We will choose the most cost-effective shipping carrier based on the items ordered and their destination. Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped.
SHIPPING PRICES are approximate pricing and calculated based on your cart total as follows:
|Cart Total From||To||Standard Shipping*||2-Day Shipping*||Overnight Shipping*||International Shipping Charge*|
** Due to shipping requirements, pieces with a long side greater than 40" or a short side greater than 30" may incur additional charges. Please see our Crate and Freight shipping policies below for more information.
Large Size Products and Crating Policies
Due to shipping requirements and the potential for damage, some products over 30" on the short side, or over 40" in length must be crated at an additional cost. All additional Crate fees are included in the product total.
- Crate for MetalPrints over 30x40 to 40x60 $15.00 (required)
- Crate for MetalPrints over 40x60 $20.00 (required)
Products over 40" long that are shipped flat may require freight shipping,
We can provide freight quotes for these orders. Please allow additional time for the quote and freight delivery times.
Shipping Outside of the Continental US, Expedited Shipping, and Special Requests
APO shipping is charged full cost and sent via USPS.
Requests for shipping outside of the continental United States, other types of shipping, and expedited shipping will be charged at full cost.
We are not responsible for duties and taxes required for international shipping.
Shipping Quotes are available for large orders or orders shipping to international destinations. Please contact me with the details of what will be in the order and the address it will be shipped to.
FOR ORIGINALS & LIMITED EDITIONS Shipping times range from 3-9 business days. Tracking information will be emailed to you as soon as available. Shipping for these items will be based on weight: My original art is primary 3ft x 3ft (36" x36") mixed media and paint on canvas - each piece weighs approximately 7 pounds and packaging (bubblewrap/box/taping) is approximately another 1-2 lbs, so my originals when being shipped are between 8-9 lbs. apiece. The shipping costs below are approximate. Note, for international shipping (outside the USA), you will also be responsible for paying customs and local taxes/fees etc.
|Cart Weight||Ground Shipping||Expedited 2 Day Shipping|
|0 - 10 LBs||$ 149.00||$290.00|
|11 - 20 LBs||$298.00||$480.00|
WHAT IS YOUR POLICY ON RETURNS/EXCHANGES/REFUNDS?
- We do not accept returns and all sales are final, however, we do our utmost to ensure that your prints are printed correctly and packaged carefully and arrive safely at their destination.
- If your prints arrive damaged, please keep all packaging and contact email@example.com with your order number for further instructions.
I want you to be 100% satisfied with your new art and I will work
with you to make it right if an issue arises. It is important to me that you be happy with
both your art purchase and with the artist. All sales are considered final,
however if for any reason you didn't get exactly what worked for you,
please contact me at via e-mail at firstname.lastname@example.org - You would cover the costs of shipping the art back to me with the tracking info,
and when it arrives in good condition, I will issue a gift card credit for
your full purchase price for use on my site.
CAN I CANCEL MY ORDER?
All original and print sales are final. Please contact email@example.com as soon as possible if you need to change or cancel your order.
HOW LONG DOES IT TAKE TO PROCESS A REFUND?
Processing and refund information is highlighted above in returns/exchanges/refunds section.
HOW DO I RETURN MY PACKAGE?
For a refund or replacement, please email firstname.lastname@example.org
WHO TO CONTACT?
You can reach out at any time by email at email@example.com
HOW CAN I KEEP UP WITH YOUR NEW WORK?
We would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for our newsletter sign up !
You can also follow us on our social media pages as we are constantly posting about new work!