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FREQUENTLY ASKED QUESTIONS


 

WHAT IS YOUR SHIPPING POLICY? 

FOR PRINTS We will choose the most cost-effective shipping carrier based on the items ordered and their destination. Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped.

SHIPPING PRICES are approximate pricing and calculated based on your cart total as follows: 

Cart Total From
To
Standard Shipping*
2-Day Shipping*
Overnight Shipping*
International Shipping Charge*
$0.00
$175.00
$5.99
$7.99
$14.99
$11.99
$175.00
$265.00
$9.99
$11.99
$19.99
$21.25
$265.00
$350.00
$14.99
$14.99
$23.99
$24.99
$350.00
$525.00
$18.99
$21.99
$29.99
$33.75
$525.00
$700.00
$21.99
$27.99
$34.99
$37.50
$700.00
$3500.00
$49.99
$74.99
$99.99
$62.50
$3.500.00
+ $3500.00
$99.99
$149.99
$199.99
$124.99

** Due to shipping requirements, pieces with a long side greater than 40" or a short side greater than 30" may incur additional charges.  Please see our Crate and Freight shipping policies below for more information.

Large Size Products and Crating Policies

Due to shipping requirements and the potential for damage, some products over 30" on the short side, or over 40" in length must be crated at an additional cost.  All additional Crate fees are included in the product total.

  • Crate for MetalPrints over 30x40 to 40x60 $15.00 (required)
  • Crate for MetalPrints over 40x60 $20.00 (required)

Products over 40" long that are shipped flat may require freight shipping, 

We can provide freight quotes for these orders. Please allow additional time for the quote and freight delivery times.

Shipping Outside of the Continental US, Expedited Shipping, and Special Requests

APO shipping is charged full cost and sent via USPS.

Requests for shipping outside of the continental United States, other types of shipping, and expedited shipping will be charged at full cost.

We are not responsible for duties and taxes required for international shipping.

Shipping Quotes are available for large orders or orders shipping to international destinations. Please contact me  with the details of what will be in the order and the address it will be shipped to.

FOR ORIGINALS & LIMITED EDITIONS Shipping times range from 3-9 business days. Tracking information will be emailed to you as soon as available. Shipping for these items will be based on weight: My original art is primary 3ft x 3ft (36" x36") mixed media and paint on canvas - each piece weighs approximately 7 pounds and packaging (bubblewrap/box/taping) is approximately another 1-2 lbs, so my originals when being shipped are between 8-9 lbs. apiece. The shipping costs below are approximate. Note, for international shipping (outside the USA), you will also be responsible for paying customs and local taxes/fees etc.

Cart Weight
Ground Shipping
Expedited 2 Day Shipping
0 - 10 LBs
$ 149.00
$290.00
11 - 20  LBs
$298.00
$480.00
20 LB+
+$298.00
+$480.00



WHAT IS YOUR POLICY ON RETURNS/EXCHANGES/REFUNDS?

  • We do not accept returns and all sales are final, however, we do our utmost to ensure that your prints are printed correctly and packaged carefully and arrive safely at their destination.
  • If your prints arrive damaged, please keep all packaging and contact metz@metzgallery.com with your order number for further instructions.
    I want you to be 100% satisfied with your new art and I will work with you to make it right if an issue arises. It is important to me that you be happy with both your art purchase and with the artist. All sales are considered final, however if for any reason you didn't get exactly what worked for you, please contact me at via e-mail at metz@metzgallery.com - You would cover the costs of shipping the art back to me with the tracking info, and when it arrives in good condition, I will issue a gift card credit for your full purchase price for use on my site.

CAN I CANCEL MY ORDER?  

All original and print sales are final. Please contact metz@metzgallery.com as soon as possible if you need to change or cancel your order.  

HOW LONG DOES IT TAKE TO PROCESS A REFUND?  

Processing and refund information is highlighted above in returns/exchanges/refunds section.

HOW DO I RETURN MY PACKAGE?  

For a refund or replacement, please email metz@metzgallery.com

WHO TO CONTACT?  

You can reach out at any time by email at metz@metzgallery.com

HOW CAN I KEEP UP WITH YOUR NEW WORK? 

We would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for our newsletter sign up !
You can also follow us on our social media pages as we are constantly posting about new work! 

Instagram: https://www.instagram.com/jaweedmetz/

Facebook: https://www.facebook.com/Metz-Gallery-104073118111717
Twitter: https://www.twitter.com/jaweedmetz

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Trusted Art Seller

The presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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Verified Returns & Exchanges

The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.

Description of Policy from Merchant:

I want you to be 100% satisfied with your new art and I will work with you to make it right. It is important to me that you be happy with both your art and with the artist. All sales are considered final, however if for any reason you didn't get exactly what worked for you, please contact me at via e-mail at metz@metzgallery.com - You would cover shipping the art back to me with the tracking info, and when it arrives in good condition, I will issue gift card credit for your full purchase price for use on my site.

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Verified Secure Website with Safe Checkout

This website provides a secure checkout with SSL encryption.

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Verified Archival Materials Used

The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.

Description from Merchant:

I use the highest quality paints and supplies for my art, and work on premium canvas or wood in the creation of my art.

ASF logo Proud Member of Art Storefronts
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This means you can use the camera on your phone or tablet and superimpose any piece of art onto a wall inside of your home or business.

To use this feature, Just look for the "Live Preview AR" button when viewing any piece of art on this website!

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